WARNING : We have recently come across several misleading advertisements (falsely representing the Paywiser Group) posted on various Social Media platforms offering products which are crypto-related or otherwise equipped with crypto functionalities (eg. Top-Up). In light of the confusion caused, we hereby CONFIRM that the Paywiser Group DO NOT offer any such products to the customers and we are NOT associated with any firm which provides crypto-related products or service. If you are contacted by someone claiming to be a representative of Paywiser or otherwise receive messages bearing our logo offering any crypto-related products, please do NOT respond or provide any of your personal data or assets to such party under any circumstances.

Warning to Fraudsters : The management of Paywiser will not hesitate to take legal actions against any firms or individuals who are falsely representing us. Actions which cause damage to the reputation of Paywiser will be thoroughly investigated and escalated to the relevant law enforcement agencies for their handling as appropriate.


We would like to offer you seamless payment experiences, free of stress,
doubts and un-answered questions.

Check the answers to most frequent questions


Paywiser Payment Account

Fill out the application form on the www.paywiser.com, that opens by clicking on the 'Apply now' button. We only ask you for the information necessary to open a Paywiser payment account. In the process of obtaining information, you will be redirected to the website of our contractual partner Sumsub, a certified and regulated provider of user verification services, due to the implementation of remote electronic identification. For the smooth execution of the electronic identification process, it is important that:

  • you have a good internet connection, since the use of VPN blocks the further process;
  • your computer or mobile phone has a sufficiently high-quality, undamaged and clean camera, as the images of your personal document and your face (for the so-called liveness check) must be sufficiently distinct.
After carrying out the legally prescribed procedure of verifying your identity, we will confirm your request to open a Paywiser payment account and inform you about this with an electronic notification, which we will send to the e-mail address you provided in the application form.

Log in on Paywiser web application with your e-mail address and password. Then select the authorization method. A code will be sent to confirm your log-in. Once the code is received, enter it and access your user account. In the web application you can manage your Payment Accounts.

If you happen to forget your password, the "Forgot Password" option will appear above the field to enter the password on the right-hand side of the entry page in the web app. Clicking on this option will first direct you to enter your e-mail address that you used at the registration to Paywiser account and where you will then receive a new link to choose a new password.

You can change your password in the web app under the ‘Settings’ tab, where you should enter your old password and then enter your new password.

In the web app under ‘Settings’ tab, you can select one of the 2-FA options as your default.

In the web app under the ‘Home’ tab, accounts are listed. Click on 'Details' to open more detailed information about the certain account.

If you want to add money to your Paywiser Account, you should transfer funds from any other IBAN via regular bank transfer.

In the web app under the ‘Home’ tab accounts are listed. The balance of each account is displayed there.

In the web app on the top right of the page you can select the ‘Statement’ icon and the ‘Account Statement’ for the selected month. The statements are organized by accounts and by month. The selected statement is displayed in PDF format, can be saved to a PC and printed if required.

In the web app under the ‘Home’ tab, click ‘List of transactions’. The list of recent transactions will be displayed. You can view all transactions or filter them according to the currency, time or direction.

In the web app under the ‘Home’ tab, click ‘List of transactions’. Then click ‘More’ icon (3 dots icon in the menu on the right). Select the transactions you would like to export (by using CTRL and a click on the selected transaction) and click on one of the Export button options.

You can make a transaction in the web app in the ‘Transaction’ tab. In the ‘1. Debit From’ tab, select the account you want to send the funds from, and then follow further steps in the web app.

In the web app under the ‘Payee’ tab, you can enter your contacts by clicking on ‘Add Payee’. In the ‘1. Profile’ tab, enter the name of the recipient under the ‘Profile Name’, and then follow further steps in the web app.

Each bank has a unique SWIFT code. It usually consists of 11 characters divided into four groups: first four letters to identify the bank; second two letters to identify the country; third two letters to indicate the bank's location; and fourth (which is optional) three digits to specify the receiving branch.

A sort code is a 6-digit number that identifies your bank. It's usually split up into pairs; the first two digits identify which bank it is, and the last four digits refer to the specific branch of the bank, where you opened the account.

Payments sent within the Paywiser ecosystem (i.e., between Banking Circle accounts) are completed instantly. Payments sent to bank accounts outside of Paywiser will arrive on the same day or the next day, depending on when the payment instruction is sent. Same day payment cut off times can be found here open_in_new.

If initiated before cut-off, funds will be debited from your account with same-day value. Same-day execution may not be met for payments held up for any compliance, lack of funds or other internal policy reasons.

Incoming and internal payment processing stops at 19:00 CET/CEST.

For payments that involve a currency conversion, funds will be forwarded to our correspondent bank after the FX trade has settled. This is an automated solution and works on a best effort basis with support during European opening hours. Usual FX trading limits and thresholds apply. To view each currency’s holiday calendar please click here open_in_new.

Foreign exchange, or forex, is the conversion of one country's currency into another.
In the web app in the ‘Foreign exchange’ tab select Currency you want to exchange from. Enter the amount. Select the currency you would like to exchange to. Click ‘Next’ to get a quote. You will get the quote with the exchange rate. Click ‘Confirm’ if you want to execute the exchange. You will need to authenticate the transaction by using your default authentication method. The quote is valid for 30 seconds and transaction has to be confirmed within that time.

Paywiser provides payment services in collaboration with Banking Circle, as a banking services provider and a fully licensed next generation banking institution headquartered in Luxembourg.

If you have any problems, you can contact us by sending an e-mail at [email protected].