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The Paywiser app is available on the Apple Store open_in_new and the Google Store open_in_new.
The Terms and Conditions of use of the App available here.
Once the application has been successfully installed, you can start using it. To register, you will need to enter your E-mail, First and Last Name. It is necessary to agree with the Terms and Conditions and Privacy Policy. In the next step you must answer 3 security questions. The answers must be remembered as they will have to be answered if the password is forgotten.
After installing the Paywiser mobile app and registering, log in with your username (e-mail) and password and click ‘Log In’. At the next login, you can also activate one of the biometric identification methods ('Use Face ID / Fingerprint') for a faster and safer login. See also the question 30. Where can I edit my biometrics settings in the app?
In the app, click on the Cards icon to see the virtual Paywiser card. Click on it to open the Card Details. For security reasons, the card details are masked, so you must enter a password/biometry to authenticate the request. By clicking on ‘Card Details – Show’ details are displayed.
To activate the virtual card, click on the 'Activate card' button in the mobile app.
A click on the ‘Cards’ icon in the mobile app will display a virtual Paywiser card. Clicking on ‘Order physical card’ requires you to enter a password/biometry. The option to order a physical card is displayed. A form will appear for you to enter your details and the address of the recipient of the card.
Delivery of the physical Paywiser card may take a week or two, depending on the delivery location. Once the physical Paywiser card has been received, indicate that in the mobile app by clicking on ‘Receive physical cards’
It is mandatory that the first transaction is carried out at an ATM or at the point of sale where you insert the card into the slot of the POS terminal and enter the PIN.
Contactless payment is automatically activated at the first mandatory purchase by inserting the card into the slot of the POS terminal and entering the PIN.
It is a way of using the card where you do not need to insert the card into the slot of the POS terminal at the point of sale, but just bring the card closer to the device. Contactless cards work on the basis of NFC technology (Near Field Communication), which means that a small chip in the card transmits all the necessary data to the POS terminal via a small antenna.
If the point of sale does not allow contactless payment, use your contactless card by inserting or swiping it through the POS terminal at the till as you would with a standard Mastercard.
The card's personal identification number PIN code is a 6-digit number that each user chooses for his/her card and uses it to confirm payment or withdraw cash, both with a physical card. Regarding the setting, see the question 16. Is the PIN code of the card already set?
Click on the ‘Cards’ icon in the mobile app to see the virtual Paywiser card. Click on ‘Change Card PIN’ requires you to enter a password/biometrically identify yourself to be offered the option to change your PIN. Enter the desired new PIN twice and press ‘Reset’.
Before using the physical card, you need to set the 6-digit PIN of your card. The procedure is described in the question 15.Where can I set or change my PIN in the mobile application?
If you enter the wrong PIN number at the ATM or POS terminal, the purchase process will not continue until you enter the correct PIN number. For security reasons, after three incorrect entries, the card will be temporarily locked and its further use at the ATM and POS terminal will be prevented. The card will be active again the next day (just after midnight) when you perform the desired transaction again by entering the correct PIN code.
In the mobile application, a 'bell' icon appears in the upper right corner of the login page. By clicking on this icon, you can see the history of password change and all other activities related to the card and the application.
In the mobile application, a 'bell' icon appears in the upper right corner of the login page. By clicking on this icon, the history of all activities related to the card and the application (registration, password change...) will be displayed.
If you want to temporarily disable card payments, you can temporarily lock your card in the mobile app. Click on the ‘Cards’ icon to display a virtual Paywiser card. Click on ‘Lock card’ to enter a password/identify yourself biometrically to be offered the option to ‘Lock your card’. You will also need to enter a reason or a short comment and validate the procedure. The process to re-enable payment is described in the question 21. How do I un-lock my Paywiser card?
If you want to re-enable payments with your Paywiser card, you can unlock your card in the mobile app. Click on the ‘Cards’ icon to see the virtual Paywiser card. Click on ‘Unlock card’, enter your password/biometry and select the option to ‘Unlock the card’.
If you want to permanently disable payments with your Paywiser card, you can block it in the mobile app. By clicking on the ‘Cards’ icon, a virtual Paywiser card will appear. Click on ‘Block card’, enter your password/biometry and select the option to ‘Block the card’. You will also need to enter a reason or a short comment in 'Brief description'.
A permanently blocked Paywiser card cannot be reactivated. If you want a Paywiser card, you need to order a new card by selecting the 'Order physical card' option in the mobile application, as described in the question 8. Where can I order a physical Paywiser card in the application?
To prevent payment processing and further usage of the card should be LOCKED (‘Lock card’) as soon as possible. When a card is lost or stolen, or you can’t find, for security reasons:
If you no longer want to use the card, you can remove it in the mobile application. By clicking on the 'Cards' icon, a virtual Paywiser card is displayed. After clicking on 'Remove Card', enter your password / identify yourself biometrically, to be offered the option to remove the card.
You should be aware that by removing the card, you do not block the card!
We suggest that you block the card in the mobile application if you will no longer use it.
You can check your balance in the mobile app under the ‘Accounts’ icon.
The last 10 transactions are visible in the mobile app in the start menu under ‘Recent Records’. If you want to see all transactions for the last 90 days, click on the ‘Records’ icon. In this menu you can select outgoing or incoming transactions for easier visibility.
On the landing page in mobile app, click on the Paywiser logo ‘W’ in the top left corner of the screen. This will open ‘My Profile’ menu. Click on the ‘Settings’ icon in the top right corner to open the ‘Settings’ screen. Under the ‘Currency Settings’ tab you can choose a different currency.
In the mobile application, on the login page, in the upper left corner of the screen, click on the Paywiser logo 'W'. 'My Profile' opens. Click on the 'Settings' icon at the top right to open the settings page. Under the 'Change App Password' tab, enter the current password and the new desired password.
On the homepage in the mobile app, click on the Paywiser logo ‘W’ in the top left corner of the screen. This will open ‘My Profile’ menu. Click on the ‘Settings’ icon at the top right of the screen and you will be taken to ‘Settings’. Under the ‘Security & Privacy’ tab you can enable or disable your biometric settings.
On the homepage in the mobile app, click on the Paywiser logo ‘W’ in the top left corner of the screen. This will open ‘My Profile’ menu. Click on the ‘Settings’ icon in the top right corner to open the ‘Settings’ screen. Under the ‘Message Paywiser Support’ tab you can contact Paywiser Support.
You cannot use the app on more than one device at the same time.
If you want to use the app on another device, you must first remove your account from your current device.
In the ‘Settings’ menu, under the ‘De-register app from device’ tab, click ‘Unlink’ and confirm the request. If you want to sign in with the same account on a new device, you will need to re-register and create a new password on the new device. You will also need to log in to the app again (Log in). You will receive a notification by e-mail when your account has been re-registered.
In this case, please contact Paywiser Support via e-mail: [email protected].
In this case, please contact Paywiser Support via e-mail: [email protected].
You can read the Terms of use in the app. On the app homepage, click on the Paywiser logo ‘W’ in the top left corner of the screen. This will open ‘My Profile’ menu. Click on the ‘Settings’ icon on the top right of the screen and you will be taken to ‘Settings’. The Terms of use are located under the tab ‘Terms and Conditions’.
On the app homepage, click on the Paywiser logo ‘W’ in the top left corner of the screen. This will open ‘My Profile’ menu. Click on the ‘Camera’ icon on the top right corner and you will be given the option to take a picture for your profile picture. You choose the image that will be uploaded to your profile frame.
On the app homepage, click on the Paywiser logo ‘W’ in the top left corner of the screen. This will open ‘My Profile’ menu. Click on the ‘Settings’ icon in the top right of the screen and you will be taken to ‘Settings’. Next to the ‘Settings’ you will see the latest version of the app.
On the homepage in the mobile app, click on the Paywiser logo ‘W’ in the top left corner of the screen. This will open ‘My Profile’ menu. Click on the ’Settings’ icon in the top right, then click on the last tab ‘Log out’ (Exit).
Pay to merchant. Selected merchants are listed in Merchant list in order to simplify the process of transferring the funds to them.