Paywiser SVF Terms
Terms and Conditions of
Paywiser SVF Terms
Consumers are advised that PAYWISER PTE. LTD. the holder of “PAYWISER WALLET” does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
These set of terms and conditions (the “T&Cs“) sets out the legal terms between PAYWISER PTE. LTD. (thereafter referred to as “PAYWISER“), and its subsidiaries (“we“, “us“, “our“) and the users (“you”) of the paywiser.com/wallet/m mobile app and website comprising all webpages located at paywiser.com/wallet (collectively, the “Site“).
In continuing your access to and use of this Site, you acknowledge and accept that PAYWISER is not a licensed or registered financial institution in Singapore and is therefore not bound by or subject to the regulatory requirements imposed upon such institutions by the Monetary Authority of Singapore. As a user of the Site or the Services, you may not necessarily be afforded the same degree of regulatory protections as the customers of such financial institutions.
- ABOUT US
PAYWISER is incorporated and registered in Singapore with company registration number 201940545G. It is registered with the Monetary Authority of Singapore for its Stored Value Facility (“SVF“). PAYWISER issues virtual payment instruments which are branded by Visa Inc. (“VISA“) (the PAYWISER WALLET) to facilitate payments across the VISA global processing and acceptance network.
- OUR SERVICES
Upon receipt of funds from you, PAYWISER will issue stored value to you which will be allocated to your SVF account which may be utilised through the PAYWISER WALLET in accordance with the terms hereof.
The Services allow registered users to receive commission payments from PAYWISER for any travel related bookings they make on behalf of PAYWISER (each, a “Transaction“).
By creating a user account to use the Services (the “User Account“), you expressly represent and warrant that you are (i) at least eighteen (18) years of age, if you are an individual; or (ii) duly authorised with all requisite approvals, if you are a corporation, with full legal capacity to accept these T&Cs and enter into any Transaction. You further acknowledge that depending on your country of residence or country of incorporation, as the case may be, you may not be eligible to use the Site or all the Services, and agree that you will be responsible for ensuring that you comply with all rules and laws applicable in your country of residence or incorporation, as the case may be, or the country from which you are accessing the Site and Services.
- YOUR USER ACCOUNT
- User Registration and Access
In order to use our Services, you will need to register for a User Account by providing your name and telephone number. We may require you to provide additional information such as, but not limited to: unique identification number (government issued identity card number or passport number or registration number, as the case may be); e-mail address; gender; date of birth; nationality; residential address; and required verification documents, which may include a copy of your government identification card/passport and proof of address. By creating a User Account with us, you agree to use the Site for your own personal and non-commercial use only. You acknowledge and agree that we may, at any time in our sole discretion, refuse to open a User Account for you or limit the number of User Accounts that you may hold.
By creating a User Account, you agree to provide us with current, accurate, and complete information about you and to keep such information updated at all times. You further agree that you will not: (i) use any User Account other than your own; (ii) access the User Account of any other user at any time; or (iii) assist other users in obtaining unauthorized access to your User Account or the Services, or attempt to do any of the foregoing.
You acknowledge that you are responsible for maintaining the confidentiality of the information related to your User Account. Such information includes your User Account password, information pertaining to the methods you use to top up the balance in your User Account, and information regarding all activity and Transactions that are published on your User Account.
We may request additional information at any time we consider necessary, including in relation to any suspicious activity related to the Transactions or your User Account. We reserve the right to suspend any Transactions on your User Account pending our review of such suspicious activity. You agree to comply with any security requests we bring to your attention and accept that we reserve the right to terminate your User Account should you fail to comply with such requests.
- Identity Verification
You agree to provide us with any and all information that we may request as part of our internal policies and procedures for purposes including verifying your identity and the detection of money laundering, terrorist financing, fraud, or any other crimes (including tax crimes). You accept that we may keep records of and use such information for these or other necessary legal or business purposes even after you have terminated your User Account or ceased accessing or using the Site or Services.
You agree that in the event the balance in your User Account amounts to or exceeds SG$1,000, you may need to complete and provide additional verification information as we deem necessary, including but not limited to, verification of the authenticity and validity of government identification card/passport.
You agree and represent that such information is true and accurate at the time it is provided to us. You hereby authorize us to make inquiries as necessary, whether directly or through a third party, to verify your identity or protect you against any financial crime or fraud, and to take any action that we deem necessary based on the results of such inquiries. You acknowledge that such information may need to be disclosed to third parties (e.g., credit reference, screening service providers and fraud prevention or financial crime agencies) in order to conduct such inquiries.
- Prohibited Use
You agree that you will not use your User Account or the Services to perform or attempt to perform any criminal or unlawful activity of any sort including, without limitation, money laundering; illegal gambling operations; terrorist financing; fraud; abusive activity; harassing any person; providing unfair, predatory, or deceptive services; intellectual property infringement; or malicious hacking (each, a “Prohibited Use“). You further acknowledge and agree that you will disclose to us each and any of the locations from which you access the Site location accurately and truthfully at our request and that you will not conceal or attempt to conceal from us any such location.
- User Registration and Access
- PROVISION OF SERVICES
PAYWISER grants you a limited, nontransferable, non-exclusive license to access and use: (i) the Site; (ii) the Services; and (iii) any related content, data, and information provided on the Site (the “Site Content“) subject to these T&Cs (as may be amended by us from time to time) and exclusively for your personal and noncommercial use. You undertake to refrain from directly or indirectly exploiting any of the Site Content or any part thereof including, without limitation, by copying, modifying, creating derivative works, reverse engineering, disassembling, distributing, selling, or licensing any of the same without our prior written consent.
- No Guarantee of Uninterrupted Services
We cannot and do not guarantee the availability of the Site and Services at all times. In particular, we may need to interrupt, suspend, or delay some or all of the Services for purposes including emergencies, technical errors, or standard Site maintenance activities. The availability of the Site or any Service may also be affected if we perceive there to be any risk of misconduct, fraud, or illegal activity. You accept that we reserve the right to delay or deny any Transaction, access to the Site (or parts thereof), or provision of the Services at any time and in our sole discretion for reasons we consider fit, including the foregoing reasons.
- Privacy of User Information
If you gain access to or obtain the user information of any other user of the Site or Services, you are obliged to keep such user information in strict confidence and use it only with the consent of such user and in connection with the Services (unless such user allows you to use such information for any other purpose, subject to these T&Cs). You may not disclose such user information without the prior written consent of the said user.
- Transaction History
You may access your User Account to view your transaction history. You acknowledge and agree that we are not under any obligation whatsoever to issue a monthly statement to you detailing the transactions conducted by you through PAYWISER.
The details in your transaction history are presumed true and correct unless you notify us in writing of any disputes thereon within twenty-four (24) hours from the time of transaction. If no dispute is reported within the mentioned period, all transactions and the entries in the transaction history are considered conclusively true and correct.
Disputed transactions shall only be credited back to your User Account by us once the dispute has been properly processed, investigated and there has been a clear finding that you are entitled to the credit.
- Login Information Security
You are solely responsible for keeping your login information and password strictly confidential at all times. Any compromise of your login information may expose your User Account to unauthorized access by third parties, which may in turn result in the loss or theft of funds from your User Account or any other account or information linked to it (e.g., your linked bank accounts or debit or credit card information).
We will not be held responsible for any damage or loss you may sustain as a result of your User Account login credentials being compromised unless you show that such compromise had been directly due to our gross negligence or wilful failure. Any suspected compromise of your login information should be immediately reported to customer service at [email protected].
- Site Content Accuracy
You acknowledge that the Site and any content thereon may contain errors from time to time and may not be accurate or current at all times. You acknowledge that PAYWISER takes all reasonable measures to provide you with accurate information, including by updating the information it makes available on the Site from time to time or at a reasonable frequency. PAYWISER may, but is not obliged to, notify you of any updates or changes to its policies, products, and Services. You are responsible for checking the Site to keep yourself updated of changes.
You should verify all information obtained through or from the Site before relying on it. All decisions you make based on information contained on the Site are your sole responsibility, and PAYWISER has no direct or indirect responsibility in relation thereto.
- Security and Viruses
Any use of the Internet is vulnerable to threats including virus attacks and communication failures. PAYWISER is not liable in any way for (i) any damage or interruptions caused by any (a) computer viruses, spyware, Trojan horses, worms, or other malware that may affect your systems, computer, or other equipment or (b) phishing, spoofing, or other virus attacks, or (ii) for any loss or damage you may sustain in connection with any of the foregoing. PAYWISER recommends that all users use a comprehensive virus screening and prevention software at all times. It is advisable that you log into your User Account through the Site only.
Please refer to our Fee Schedule for details.
- Undertaking Transactions
You may undertake Transactions after your User Account has been created and all relevant verification processes have been completed. Permitting you to engage in any Transaction does not and will not be deemed to impose any obligation on PAYWISER to ensure that third parties you wish to transact with are able to accommodate your requests.
You acknowledge and agree that PAYWISER cannot and does not guarantee that all payment methods will be available to you. The availability of each payment method depends on a number of factors including, without limitation, your location, the identification information that you have provided us with, and limitations imposed by third party payment processors.
We will use all reasonable efforts to facilitate the completion of your Transactions at the earliest possible opportunity following the initiation of each Transaction. However, you acknowledge and accept that this not always be done immediately, as it may take some time for a Transaction to be processed. You further acknowledge that your Transaction may not be capable of fulfilment in certain cases (for whatever reason), and agree that a refund of the amount paid or transferred is acceptable and sufficient where a Transaction is not capable of fulfilment.
You acknowledge and agree that using the Services on the Site does not provide you with a guarantee that all merchants from whom you wish to purchase goods or services will accept the PAYWISER WALLET as a payment method and that in no event will PAYWISER be obligated to compel such merchants to accept payments made through PAYWISER.
You also acknowledge and agree that we impose limits on Transactions (such as amount, volume or frequency limits) for as long as we consider appropriate or necessary, and we may change the limits from time to time. The limits on Transactions are set out below.
Tier 1 SVF Limits Amount
Load Limit 1,000 Per transaction (Maximum) 1,000 Per transaction (Minimum) None Number of Transactions
Unlimited Tier 2 SVF Limits Amount
Load Limit 25,000 Per transaction (Maximum) 25,000 Per transaction (Minimum) None Number of Transactions
The calculation of the annual total transaction limit would be a period of twelve (12) months from the date of the creation of the User Account.
- Termination, Non-Processing, or Suspension of Transactions
Payments initiated in relation to a Transaction may be declined for various reasons, including reasons that are beyond our control or not reasonably foreseeable. You acknowledge and agree that we may terminate any Transaction where payment was declined for any reason. We will notify you as far as reasonably possible in the event of our termination of any Transaction.
You further acknowledge that PAYWISER reserves the right to suspend the processing of, or refuse to process, any pending Transaction if required to do so by any applicable law, rule, regulation, competent court order, or direction from any state or governmental authority, or in the event that any Transaction violates (or is likely to violate) any provision of these T&Cs or puts PAYWISER‘s operation or reputation at risk. In addition, PAYWISER may take any further action as available to it under any applicable laws or regulations with respect to such Transaction.
- Disputed Transactions
You acknowledge that you cannot cancel or reverse a completed Transaction or order that has been successfully submitted. Accordingly, you agree to carefully check all orders before placing them.
Where the parties to a Transaction are PAYWISER users and dispute the Transaction, the funds concerned will be withheld by PAYWISER and will not be released to either party until such dispute is fully resolved between both parties. Where the dispute is settled in favour of a party, PAYWISER will arrange for the return of funds to the PAYWISER User Account. However, where one of the parties to a disputed Transaction is not a registered user on the Site, PAYWISER may not be able to so intervene. You accept this and agree not to hold PAYWISER liable for any loss or damage you may sustain in connection with such a dispute.
You further acknowledge and agree that where a dispute between us and you regarding a Transaction arises, we may at our sole discretion temporarily credit your User Account whilst we settle the dispute. You acknowledge that you may be liable to us for any funds that may have been temporarily credited to your User Account in relation to a disputed Transaction.
- REWARDS, PROMOTIONS AND REFERRAL PROGRAMMES
Our current and potential rewards, promotions and referral programmes for our users, are subject to change and/or cessation at any point in time. You agree that we will not be liable for any loss and or damage resulting from the termination of or any change in the terms and conditions of our rewards/promotions/referral programmes and their related benefits. You further agree that we are not required to notify you of such changes and terminations beyond what we consider sufficient notice period.
You agree that you are responsible for identifying and determining the taxes applicable to you and your Transactions on the Site and that PAYWISER has no obligation whatsoever to do the foregoing for you. We do not, and will in no event be deemed to, provide any tax advice or tax consultation services. You acknowledge that it is your responsibility to report and remit all taxes payable to the appropriate tax authorities.
- SUSPENSION, RESTRICTION, OR TERMINATION
- Termination by PAYWISER
Notwithstanding the foregoing, you acknowledge and agree that PAYWISER may, at any time and at its sole discretion, suspend, restrict, or terminate your User Account or access to or use of the Site and Services. Such suspension, restriction, or termination of your User Account may occur as a result of:
- your violation of these T&Cs, including, without limitation, your failure to make due payment for any Transaction;
- your attempt(s) to gain unauthorized access to the Site or another User Account, or provision of assistance to any other person(s) attempting to do so;
- our reasonable suspicion that your User Account or any Transaction is related to any criminal activity or Prohibited Use, or is not compliant with any applicable laws or regulations;
- a court order, law enforcement, or other government regulatory order from any applicable jurisdiction, or if your User Account is subject to litigation or investigation;
- your abuse of the Site or Services provided by PAYWISER;
- any of PAYWISER‘s third party providers refusing to provide you with the Services for reasons of their own;
- potential legal liabilities that PAYWISER believes you may be involved in, that will impede access to and use of the Site or Services; or
- any force majeure events, including any operational or technical errors.
Upon any suspension, restriction, or termination of a Transaction, PAYWISER is under no obligation to allow you to reinstate such Transaction. Should you decide to initiate a fresh Transaction as a result of such suspension, restriction, or termination, PAYWISER reserves the right to suspend, restrict, or terminate the same in accordance with these T&Cs. If the Transaction is permitted, PAYWISER is not obliged to provide you with the same price or same terms as any suspended, restriction, or terminated Transaction.
In the event your User Account is terminated by PAYWISER, we may provide you with notice of termination. You acknowledge that PAYWISER is not obligated to disclose any findings and information acquired by it during its security and risk management procedures.
- Termination by you
You agree that we shall not be obliged to return or refund any balance amount in your User Account except when you terminate your User Account in accordance with these T&Cs. Any return or refund of balance amount is subject to deduction of any outstanding fees owing to us, and you providing us with such information as may be required to verify your identity.
You may terminate your User Account at any time by submitting a termination request to customer service at [email protected]. You agree that you are responsible for fulfilling and will fulfil all outstanding payment obligations to PAYWISER that exist as of the effective date of termination. You further agree that PAYWISER reserves the right to suspend any pending Transactions at the time of termination.
After termination, if there are remaining amounts in your User Account, we may hold the balance amount until you provide us further information or documentation for verification purposes, or as may be required by relevant laws and regulations. All refunds above SG$80.00 shall only be made to a registered bank account in Singapore.
Upon termination of your account, we will endeavor to erase and discard your personal data subject to limitations and requirements under applicable laws, rules, regulations, or government orders on our retention of such information. Such limitations and requirements may mean that we retain part or all of your personal data for as long we have a business, legal, or tax reason to do so, even after the termination of your User Account.
- Termination by PAYWISER
- LIMITATIONS OF LIABILITY
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. PAYWISER SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. PAYWISER DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT YOUR ACCESS TO THE SITE, THE SERVICES, OR ANY PART OR MATERIALS MADE AVAILABLE THEREIN, WILL BE ERROR FREE, CONTINUOUS, UNINTERRUPTED, OR ACCURATE.
IN NO EVENT WILL PAYWISER OR ITS SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURE PARTNERS, EMPLOYEES, OR REPRESENTATIVES, BE LIABLE TO YOU OR ANYONE ON YOUR BEHALF FOR ANY DIRECT OR INDIRECT LOSS OR DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR DATA, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF THE SITE OR SERVICES OR THESE T&CS.
WE WILL ONLY BE LIABLE TO YOU FOR LOSS OR DAMAGE THAT IS REASONABLY FORESEEABLE OR CAUSED DIRECTLY BY OUR GROSS NEGLIGENCE, FRAUDULENT ACT, OR WILFUL NEGLECT, RESULTING IN A BREACH OF THESE T&CS. OUR LIABILITY IN THESE CIRCUMSTANCES WILL BE LIMITED TO AN AMOUNT THAT IS NO GREATER THAN THE LOWER OF THE (A) AMOUNT OF THE DISPUTED TRANSACTION AND (B) TOTAL VALUE OF THE BALANCE FUNDS IN YOUR ACCOUNT AS OF THE DATE OF THE OCCURRENCE OF THE EVENT THAT DIRECTLY CAUSED THE LOSS CLAIMED.
PAYWISER specifically makes no warranties, representations, or guarantees regarding the time required to complete processing any request provided by you, particularly where the same is dependent on various factors beyond PAYWISER‘s control.
Any dispute between you and any other user(s) of the Site will be exclusively resolved between you and such user. You hereby release PAYWISER, its affiliates and service providers, and each of their respective officers, directors, agents, joint ventures, employees, and representatives from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such dispute.
You agree to indemnify and hold PAYWISER, its affiliates, employees, directors, representatives, and service providers, and each of its or their respective officers, directors, agents, joint ventures, employees, and representatives harmless from any claim or demand arising out of or related to your:
- breach of these T&Cs;
- use of the Site or Services; or
- violation of any applicable law, rule, regulation, or rights of any third party.
You acknowledge that PAYWISER is required to comply with applicable laws and regulations, and should performance of its obligations hereunder constitute a violation of any such laws and regulations, PAYWISER shall not be required to perform any of its obligations hereunder and shall have no liability whatsoever in connection with such; and may terminate the Services at any time with immediate effect. You further acknowledge that PAYWISER may be required to collect and verify certain information about you due to regulatory and legal requirements, including but not limited to anti-money laundering, sanctions and counter-terrorism financing.
- MODIFICATIONS, AMENDMENTS, OR TERMINATION OF THE SITE OR SERVICES
Notwithstanding anything expressly to the contrary in these T&Cs, you acknowledge and agree that PAYWISER may, without notice and with immediate effect, suspend or terminate the operation of the Site or the provision of any part of the Services offered therein in the event that such operation or provision becomes illegal, is subject to demand by any competent authority, or is under any risk or exposure to any claims that are adverse or detrimental to the Site or Services. You further acknowledge and agree that PAYWISER reserves the right to modify, suspend, or terminate the provision of any Service or content in whole or in part at any time without notice. You acknowledge and agree that PAYWISER may also amend or update these T&Cs at any time at its sole discretion. Such modification, suspension, termination, amendment, or update will be published on the Site or communicated to you and will be deemed to be accepted by you upon the earlier of your next access to the Site or receipt of such communication.
You agree that PAYWISER is not liable to you or any third party for any such modification, suspension, termination, amendment, or update, except to the extent otherwise expressly set forth herein. If you do not agree to any such modification, suspension, termination, amendment, or update, please immediately discontinue use and access to the Site and all Services.
- INTELLECTUAL PROPERTY
You acknowledge that all rights, title and interests in the Site, Services, logos and trademarks related to our Services are owned by us. You may not copy, imitate or use them without our prior written consent. You further acknowledge that these T&Cs do not constitute a sale agreement and do not convey to you any rights of ownership in any intellectual property rights owned by us.
You may not assign any rights or licenses granted under these T&Cs. The right to use your User Account is exclusively for your personal use. We reserve the right to assign our rights without restriction, including, without limitation, to any of our affiliates or subsidiaries, or to any successor in interest of any business associated with the Services. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, these T&Cs will bind and inure to the benefit of the parties, their successors, and permitted assigns.
If any provision of these T&Cs is determined to be invalid or unenforceable under any rule, law or regulation, or any governmental agency or supervisory authority, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of these T&Cs will not be affected.
- NO WAIVER
Any failure or delay to act on our part with respect to a breach of these T&Cs by you or others does not waive our right to act with respect to such breach or any subsequent or similar breach.
- NO DEPOSIT INSURANCE COVERAGE
You acknowledge and agree that PAYWISER is not a deposit account and is not covered by the laws on deposit insurance of Singapore.
- SET OFF
Without prejudice and in addition to any right to set-off to which we are entitled, we may, upon written notice to you, set off any amounts owing to us by you against any amount which we owe to you, and we are hereby authorized to perform such set-off without your prior consent.
- CHANGE OF CONTROL
In the event PAYWISER is acquired by or merged with a third-party entity, PAYWISER reserves the right, in any of these circumstances, to transfer or assign the information it has collected from you as part of such merger, acquisition, sale, or other change of control.
All provisions of these T&Cs by their nature extend beyond the expiration or termination of these T&Cs including, without limitation, sections pertaining to suspension or termination, debts owed to PAYWISER, general use of the Site, disputes with PAYWISER, and general provisions.
- GOVERNING LAW AND DISPUTES
These T&Cs is governed by and is to be construed in accordance with the laws of the Republic of Singapore.
You further acknowledge and agree that where a dispute between us and you arises out of or in connection with these T&Cs, both parties shall use their best efforts in good faith to mutually negotiate and resolve the dispute, failing which, the parties agree to submit themselves to the exclusive jurisdiction of the courts of Singapore.
- FORCE MAJEURE
PAYWISER is not and will not be held liable for delays, interruptions, or failures in the performance of the Services that result directly or indirectly from any cause or condition beyond its reasonable control including, but not limited to, any act of God, act of civil or military authorities, war, act of terrorists, civil disturbance, strike or other labour dispute, fire, interruption in telecommunications or Internet services or network provider services, including cyber-attacks or breaches in cyber security, failure of equipment or software, other catastrophe, or any other occurrence which is beyond PAYWISER ‘s reasonable control, as well as for any loss or damage sustained in connection with any such cause or condition.
Notwithstanding any other provision under these T&Cs, any translation of these T&Cs, if provided, is provided for your convenience only. These T&Cs is drafted based on definitions and interpretations in the English language. Please note that any translation provided may not accurately represent the information in the original English language, and that the original English version will prevail in the event of any dispute about such differences in translation.
- CONTACTING YOU
In the event, we are required to contact you, you agree that we may do so via short message service, electronic mail, in-app notifications, or push notifications/pop-ups.
- CUSTOMER FEEDBACK
If you have any questions, feedback, or complaints, you may contact PAYWISER via our customer service at [email protected]. Please provide identifying information such as your name, telephone number, unique identification number, and details of the Transaction that you have questions, feedback, or complaints on.
Last updated: December 2019