Notice to Customers

As a payment services provider with global presence, the senior management of Paywiser would like to bring the following to the attention of all our customers.

Paywiser will NOT tolerate fraudulent activities

The Paywiser Group and all its staff members are committed to maintaining market integrity and complying with the relevant regulatory requirements as applicable to our operations. In connection thereof, we will provide full cooperation and support to all law enforcement agencies in their fight against criminal and fraudulent activities whenever possible. But despite all the efforts and resources invested into crime-fighting campaigns over the years, fraudsters will invariably come up with new ideas. We are aware that in the recent years, fraudsters have been targeting the public at large by way of unsolicited calls (“Cold Calls”) or emails asking for certain confidential information (eg. PIN, passwords) or personal data (eg. Passport number) from the recipients of such cold calls or emails. Information provided to the fraudsters will then be mis-used, causing huge financial and other losses to the victims

Scam Calls

Fraudsters are clever and their techniques are constantly changing. During the calls and through their emails, the fraudsters will typically pretend or give the impression that they are the employees or representatives of a particular business organisation or financial institution. The purpose of the calls as made up by the fraudsters are wide-ranging but would commonly be related to annual review of customer profiles. To support their false claims of being an employee or representative of the company, the fraudsters may provide the name, address and registration number of the relevant company but such fraudsters may then provide their own phone number, email address or even website details, claiming that the company’s contact details as shown on the public records are now out-of-date.

How to Protect Yourself

Paywiser will NEVER contact its customers on an unsolicited basis and ask for personal or confidential information over the phone or by emails. If you receive cold calls or emails from anyone claiming to be an employee or representative (eg. external consultants) of Paywiser and you have NOT previously dealt with any such person from Paywiser, you should treat such calls and emails with cautions and DO NOT provide information of any kind whatsoever to such person. If the person contacting you provides a name of a Paywiser employee whom you have previously dealt with but the nature of the communications seems suspicious, you should ignore their request WITHOUT providing any information whatsoever and then contact Paywiser immediately through the customer hotline or by email to find out if the calls or emails you received were genuine.

ALWAYS BE WARY if you are contacted out of the blue and pressured to provide information or send money to anyone.

©2023 Paywiser. All rights reserved. Mastercard is registered trademark of Mastercard International, Visa is a registered trademark of Visa Inc. Paywiser Limited is registered in the UK (Company No.: 10677553) and authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 901086). Paywiser d.o.o is registered in Slovenia (Company No.: 8640084000) and granted with the Electronic Money Institution (EMI) License from the Bank of Slovenia. Paywiser LCC registered in Wyoming US and authorised by Financial Crimes Enforcement Bureau (FinCEN) under Money Services Business (MSB) licenses (MSB Registration Number: 31000213552631).