[ ! ] Be careful! The number of scam phone calls and emails has increased significantly, with fraudsters posing as bank representatives trying to deceive people to give up their money and data (e.g PIN codes). If you notice anything suspicious, please contact us directly. Read more >>

Disclaimer / 聲明書: We would like to warn consumers that Paywiser DO NOT offer any Unionpay International Cards and products / solutions related Crypto Currency Activities and/or Top-up using Crypto Currencies. Recently, we have alerted with many false advertisement on Social Media platform claiming of such functionalities. Further more, we will take legal actions against any firms and indivdual who are falsely presenting our services and damage the reputation of Paywiser. 我們謹提醒消費者, Paywiser 絕不提供任何以與加密貨幣的活動 或 使用加密貨幣充值銀聯國際卡相關的產品/解決方案。最近, 我們注意到社交媒體平台上有許多聲稱具有此類功能的虛假廣告。此外,我們將會對任何冒充我們的服務並損害 Paywiser 聲譽的公司和個人採取法律行動。

Notice to Customers

As a payment services provider with global presence, the senior management of Paywiser would like to bring the following to the attention of all our customers.

Paywiser will NOT tolerate fraudulent activities

The Paywiser Group and all its staff members are committed to maintaining market integrity and complying with the relevant regulatory requirements as applicable to our operations. In connection thereof, we will provide full cooperation and support to all law enforcement agencies in their fight against criminal and fraudulent activities whenever possible. But despite all the efforts and resources invested into crime-fighting campaigns over the years, fraudsters will invariably come up with new ideas. We are aware that in the recent years, fraudsters have been targeting the public at large by way of unsolicited calls (“Cold Calls”) or emails asking for certain confidential information (eg. PIN, passwords) or personal data (eg. Passport number) from the recipients of such cold calls or emails. Information provided to the fraudsters will then be mis-used, causing huge financial and other losses to the victims

Scam Calls

Fraudsters are clever and their techniques are constantly changing. During the calls and through their emails, the fraudsters will typically pretend or give the impression that they are the employees or representatives of a particular business organisation or financial institution. The purpose of the calls as made up by the fraudsters are wide-ranging but would commonly be related to annual review of customer profiles. To support their false claims of being an employee or representative of the company, the fraudsters may provide the name, address and registration number of the relevant company but such fraudsters may then provide their own phone number, email address or even website details, claiming that the company’s contact details as shown on the public records are now out-of-date.

How to Protect Yourself

Paywiser will NEVER contact its customers on an unsolicited basis and ask for personal or confidential information over the phone or by emails. If you receive cold calls or emails from anyone claiming to be an employee or representative (eg. external consultants) of Paywiser and you have NOT previously dealt with any such person from Paywiser, you should treat such calls and emails with cautions and DO NOT provide information of any kind whatsoever to such person. If the person contacting you provides a name of a Paywiser employee whom you have previously dealt with but the nature of the communications seems suspicious, you should ignore their request WITHOUT providing any information whatsoever and then contact Paywiser immediately through the customer hotline or by email to find out if the calls or emails you received were genuine.

ALWAYS BE WARY if you are contacted out of the blue and pressured to provide information or send money to anyone.

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